This blog post was updated on November 23, 2021, to reflect new features offered by the ActiveBuilding app.

Are you enjoying our resident app so far? It makes life in our luxury apartment community that much easier, even when you need to submit a service request.

If you ever need something fixed in your apartment, a few taps of your finger will have you well on your way to getting a solution.

Read through this guide to learn how easy it is to get our maintenance team on the job!

Step #1: Get the App

Before we can show you how to submit a service request, you first must download our app. If you already have it, skip to Step #2.

To find our app, just search for “Active Building” in the App Store or Google Play Store. 

Once you download the app and enter your information, it will match your identity to your account here at The Pointe North Hills and prompt you to register.

Complete the set-up process and the app should let you in!

Step #2: Tab the Service Requests Tab

If you’re new to the app, take a moment to scroll around, get used to the interface, and notice all the helpful features available to you. It’s very user-friendly!

Like several other features, you can find the Service Requests tab in the app menu by tapping on the three lines in the upper lefthand corner of the screen.

Tap on this tab to starting working on your service request!

Step #3: Submit a Service Request

You should first see a screen displaying New, In Progress, and On Hold service requests. This is where you can check the status of any requests you've submitted.

To submit a new service request, tap on the + button and you will see a form appear. 

Before you can submit your request , the app requires you to at least provide a Contact Phone Number and describe your problem.

We also highly encourage you to take a photo or video of what needs fixing (if appropriate) and add a service category for the problem. The more information you give us, the easier it is to complete your request!

Emergency Maintenance Requests

If you are experiencing a maintenance emergency, do not fill out the service request form. 

Instead, call our office at 501.404.4800 any time day or night. 

During our office hours, you can speak to a member of our staff for immediate service. 

After office hours, just follow the prompt for emergency maintenance and leave a message. An on-call maintenance team member will receive your message and call you back promptly.

Not sure what qualifies as a maintenance emergency? Review this list pulled from your Resident Handbook:

• No heat in the winter when the outside temperature is below 60°.
• No A/C in the summer when the outside temperature is above 80°.
• Plumbing leak or sewer stoppage which might damage your personal belongings or the apartment property.
• Toilet stoppage if your apartment only has one bathroom.
• No electricity.
• No water or hot water.
• Broken or non-working exterior door, locks, or windows.
• Any condition which might cause a fire.
• A gas odor.

Step #4: Track Your Service Request

Once your service request is successfully submitted to our team, you will see it displayed in the New status on the Service Requests tab. 

When a maintenance technician starts working on your request -OR- when they place your request on hold, you will see it move to the In Progress or On Hold status on the Service Requests page accordingly. You will also get email or text updates, depending on the communication methods you enabled during your account set-up. 

As service requests are completed, you will see them moved to the Closed section on the Service Requests tab.

Did you find this how-to guide helpful? 

Check out our other guides on reserving amenities, RSVPing to events, and finding deals. If you have any questions, just shoot us a message!